Bosnia-Herzegovina - Telecoms, Mobile and Broadband - Statistics and Analyses

Executive summary

Bosnia-Herzegovina looks set for additional LTE spectrum release

The economic prosperity of Bosnia-Herzegovina (BiH) largely rests with the country’s continuing integration with the European Union (EU). GDP growth has recovered from the slow-down seen in the wake of the GFC in 2008 and 2009, though growth has been inconsistent. GDP grew 3% in 2015 before falling to 2% in 2016. Economic output is expected to have increased slightly in 2017, reaching 2.5%. There remain some significant challenges, not least of which is high unemployment which continues to hinder the country’s economic growth potential.

The telecom market has been liberalised and a regulatory framework created based on the EU’s regulatory framework for communications. Although Bosnia-Herzegovina remains an EU candidate country, in July 2017 it applied amended mobile roaming charges to fit in with changes introduced across the Union.

The market is characterised by three zones, each with an incumbent telco. The largest operator BH Telecom is the dominant provider, while Telekom Srpske operates in Republika Srpska and HT Mostar is active in Herzegovina.

The fixed-line broadband network is comparatively underdeveloped, with the result that investments made in mobile upgrades by BH Mobile and Telekom Srpske are facilitating broadband connectivity in the country to a greater extent than is common elsewhere in Europe.

Although a number of fixed-line operators offer services the market is dominated by the three incumbent operators, which control 99% of the market. All three incumbents are subject to specific obligations designed to improve competition.

Internet services are available through the incumbents and a number of alternative operators. DSL and cable are the chief platforms for fixed-line connectivity, while fibre broadband as yet has only a small market presence.

The three mobile network operators (MNOs), each affiliated with one of the incumbent fixed-line operators, provide national coverage. Their upgraded networks are helping to support broadband in rural areas where fixed-line infrastructure is insufficient. In addition, mobile data and mobile broadband offers will provide future revenue growth given the limited potential of mobile voice services.

Key developments:

  • Regulator calls for bids for 400MHz fixed-wireless licence;
  • Telemach extends footprint by using power utility’s poles;
  • New mobile roaming fees come into effect;
  • Regulator opens consultation of releasing spectrum for LTE services;
  • Fixed-line voice revenue continues to slide as customers migrate to VoIP and mobile services for voice calls;
  • Report update included the regulator’s market data to December 2017, telcos’ operating and financial data to Q1 2018, recent market developments.
  • Companies mentioned in this report:

BH Telecom, HT Mostar, Telekom Sprske, LogoSoft

Table of Contents

  • 1. Executive summary
  • 2. Key statistics
  • 3. Country overview
  • 4. Telecommunications market
  • 5. Regulatory environment
    • 5.1 Historical overview
    • 5.2 Telecom sector liberalisation
    • 5.3 Regulatory authority
    • 5.4 Interconnection
    • 5.5 Access
    • 5.6 Number Portability (NP)
    • 5.7 Carrier Selection/Carrier Preselection
    • 5.8 Privatisation
      • 5.8.1 BH Telecom
      • 5.8.2 HT Mostar
      • 5.8.3 Telekom Srpske
  • 6. Fixed network operators
    • 6.1 Introduction
    • 6.2 BH Telecom
    • 6.3 HT Mostar
    • 6.4 Telekom Srpske
  • 7. Telecommunications infrastructure
    • 7.1 Overview of the national telecom network
  • 8. Fixed-line broadband market
    • 8.1 Market analysis
    • 8.2 Broadband statistics
    • 8.3 Forecasts – broadband subscribers – 2019; 2021; 2023
    • 8.4 Fixed-line broadband technologies
      • 8.4.1 Hybrid Fibre Coax (HFC) networks
      • 8.4.2 Digital Subscriber Line (DSL) networks
      • 8.4.3 Fibre-to-the-Premises (FttP) networks
      • 8.4.4 Other fixed broadband services
  • 9. Mobile market
    • 9.1 Market analysis
    • 9.2 Mobile statistics
    • 9.3 Mobile data services
      • 9.3.1 SMS/MMS
    • 9.4 Mobile broadband
    • 9.5 Regulatory issues
      • 9.5.1 National licences
      • 9.5.2 National roaming
      • 9.5.3 3G mobile licenses
      • 9.5.4 Spectrum auctions
      • 9.5.5 Mobile Number Portability (MNP)
    • 9.6 Mobile infrastructure
      • 9.6.1 Digital networks
    • 9.7 Major mobile operators
      • 9.7.1 BH Mobile
      • 9.7.2 Mobilna Srpske (m:tel)
      • 9.7.3 HT Mobile (Eronet)
      • 9.7.4 Mobile Virtual Network Operators (MVNOs)
    • 9.8 Mobile content and applications
  • 10. Related reports
  • Table 1 – Country statistics Bosnia-Herzegovina – 2017 (e)
  • Table 2 – Telephone network statistics – 2017 (Jun)
  • Table 3 – Internet user and subscriber statistics – 2017 (e)
  • Table 4 – Broadband statistics – 2017 (June)
  • Table 5 – Mobile statistics – 2017 (Jun)
  • Table 6 – National telecommunications authority
  • Table 7 – Telecoms revenue by sector–2005 - 2016
  • Table 8 – Proportion of telecoms revenue by sector– 2011 - 2016
  • Table 9 – Accumulated fixed number portings – 2011 - 2016
  • Table 10 – Direct access, CS and CPS subscribers – 2008 - 2016
  • Table 11 – Fixed-telephony subscriber market share by operator – 2011 - 2017
  • Table 12 – VoIP subscriptions – 2009 - 2017
  • Table 13 – Historic - Fixed-line voice lines by operator – 2001 - 2011
  • Table 14 – Telekom Srpske fixed line subscribers – 2008 - 2017
  • Table 15 – Telekom Srpske financial data – 2010 – 2017
  • Table 16 – Telekom Srpske domestic revenue by service – 2010 – 2017
  • Table 17 – Historic - Fixed lines in service and teledensity – 1999 - 2009
  • Table 18 – Fixed lines in service and teledensity – 2010 - 2018
  • Table 19 – Fixed-line traffic (incumbent telcos) – 2014 - 2017
  • Table 20 – International internet bandwidth – 2007 - 2016
  • Table 21 – Historic - Internet users and penetration rate – 1999 - 2009
  • Table 22 – Internet users and penetration rate – 2010 - 2018
  • Table 23 – Dial-up internet subscribers – 2007 - 2016
  • Table 24 – Fixed-line broadband subscribers and penetration rate – 2002 - 2018
  • Table 25 – Broadband subscribers by access type – 2004 - 2017
  • Table 26 – Broadband share of subscribers by platform – 2004 - 2017
  • Table 27 – Forecast fixed broadband subscribers – 2019; 2022; 2023
  • Table 28 – Telekom Srpske DSL subscribers – 2011 – 2016
  • Table 29 – FttP subscribers – 2012 - 2018
  • Table 30 – Prepaid and contract cards in service – 2005 – 2017
  • Table 31 – Historic - Mobile subscribers and penetration rate – 1998 – 2009
  • Table 32 – Mobile subscribers and penetration rate – 2010 – 2018
  • Table 33 – Mobile subscriber market share by operator –2004 - 2017
  • Table 34 – Total SMS and MMS messages sent – 2003 - 2017
  • Table 35 – Active mobile broadband subscribers – 2009 - 2017
  • Table 36 – Annual mobile number portings – 2011 - 2017
  • Table 37 – M:tel mobile subscribers – 2008 - 2017
  • Table 38 – Blicnet mobile subscribers – 2016 - 2018
  • Chart 1 – Telecoms revenue by sector–2005 – 2016
  • Chart 2 – Direct access, CS and CPS subscribers – 2008 – 2016
  • Chart 3 – Fixed-telephony subscriber market share by operator – 2011 – 2017
  • Chart 4 – Telekom Srpske domestic revenue by service – 2010 – 2017
  • Chart 5 – Fixed lines in service and teledensity – 2005 – 2018
  • Chart 6 – Internet users and penetration rate – 2005 – 2018
  • Chart 7 – Fixed-line broadband subscribers and penetration rate – 2002 – 2018
  • Chart 8 – Broadband subscribers by access type – 2004 – 2017
  • Chart 9 – Prepaid and contract cards in service – 2005 – 2017
  • Chart 10 – Mobile subscribers and penetration rate – 2005 – 2018
  • Chart 11 – Mobile subscriber market share by operator –2004 – 2017
  • Exhibit 1 – Access, the local loop and unbundling – an overview

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